Help us to solve the crash on your device

Created by Volcano Force, Modified on Fri, 30 Jan at 3:39 PM by Volcano Force

Enabled [developer options] on your device

  1. Open device [Settings] -> [About phone] -> [Software information]
  2. Check [Building number] and tap it for multiple times( 7 - 8 times for S8)

Make larger logging buffer

  1. Open device [settings] -> [Developer options]
  2. Check [Buffer size for logging] and set the logging buffer size to 16M

Turn on bug report function

  1. Open device [settings] -> [Developer options]
  2. Turn on [Include bug reports in power menu]

Make bug report and share

  1. After you application crash.
  2. Long press power button on your device show power menu.
  3. Click the [Make bug report] button.
  4. Wait for gathering bug report(You can open notification list to check the progress of gathering)
  5. After gathering down, click the bug report and share it to us

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